Cancellation & Refund Policy

At Party with PNE, we understand that plans can change. Please review our cancellation and refund terms before making your reservation payment.

Customer Cancellations

Refunds are based on how far in advance you cancel your reservation:

7 or more calendar days before pickup: 100% of your reservation payment will be refunded.
3–6 calendar days before pickup: 50% of your reservation payment will be refunded.
Less than 3 calendar days before pickup: Your reservation payment is nonrefundable.

These percentages apply to your 50% reservation payment, not the full rental total.

Last-minute reservations: Reservations confirmed less than 3 calendar days before pickup have a nonrefundable reservation payment once confirmed.

Missed Payment or Agreement Deadline

Your remaining rental balance and signed rental agreement must be received by 4:00 PM Arizona time on the day before your scheduled pickup.

If either requirement is not completed by the deadline, Party with PNE may cancel your reservation and retain your 50% reservation payment. Any additional rental payments will be refunded according to this policy. Written extensions may be granted at our discretion.

Additional Refund Information

Any rental payments exceeding the applicable nonrefundable portion of your reservation payment will be refunded if the equipment has not been picked up and no other amounts are properly due.

If Party with PNE receives your reservation payment but cannot confirm your reservation, or cannot fulfill a confirmed rental for reasons within our reasonable control, your payment for the affected rental will be refunded in full.

Circumstances beyond our reasonable control are addressed in the Force Majeure section of your rental agreement.

Eligible refunds will be initiated by Party with PNE. The time required for funds to appear in your account depends on your bank or payment provider.